Terms of Service

By visiting our webstore and/or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Our store is hosted by Shopify. They provide us with the online e-commerce platform that allow us to sell our products and services to you.

If you have any questions or inquiries regarding the terms and conditions, please contact canaanstudioteam@gmail.com.


Canaan reserves the right, at any time, to modify, alter or update these terms and conditions.

Webstore contents

We have made every effort to display as accurately as possible the colors of our products that appear on the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. Unless stated otherwise, the design and content of Canaan-studio.com as a whole are copyrights, trademarks, trade dress or other intellectual properties owned, are controlled by Canaan and our partners.

We are not responsible if information made available on this site is not complete or current. The descriptions on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

We reserve the right to limit the quantities of any products or services that we offer. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refunds & Returns Policy.


Prohibited uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Accuracy of account and billing information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information (including shipping and billing addresses) for all orders made at our online store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Canaan cannot be held responsible for a misinformation from the client(s)' side. In the event of a delivery error caused by this, we will attempt to contact the client through email and/or WhatsApp to reconfirm the details. However, if there is no response within 7 days, we have the right to reclaim ownership of the item(s). Any second attempt of deliveries will incur additional charges. 


Payment methods

Orders made from Canaan-studio.com must be paid for in IDR (Indonesian Rupiah). We currently accept the following payment methods, to be processed from our payment provider - Midtrans:

  • Credit Card
    Payment can be made using Visa, American Express, JCB, and Master Card. Subject to verification from Midtrans, our Payment Gateway system. Should the card that you use is not authorized, your order will be automatically canceled.
  • Virtual Account
    You may perform payment through electronic bank transfer to our selected partner accounts: Permata, Mandiri, and BNI using virtual accounts or internet banking. Transfer made to this account will be automatically verified by Midtrans. However, should you fail to make payment within the 12-hour expiry period or if there is any failure in verification process, the invoice that you received will be canceled and your order will be automatically released.
  • Manual Bank Transfer
    Payment made via this method should be completed within 24 hours after the invoice has been sent to you. The ‘Order Confirmation’ page does not necessarily mean you have completed your payment, you should also receive an email to confirm this. In the case of pending payments, a reminder will be sent to your checkout email address stating that payment is not complete. We will not send your order until you have made the payment.
  • QR Payments
    Payment can be made through GoPay, OVO, or other payment applications that support QRIS. To complete payment, follow the steps provided by your chosen payment application. If unsuccessful, you will be automatically notified by the application and redirected to an error message by Midtrans.

Should payment be unsuccessful through any of the payment methods above, you may reorder the item but we cannot guarantee the product availability.

Proof of transaction

The electronic invoice generated from our website holds as the legal proof of purchase order and can be used as reference to your transaction. Refer to the 'Payment methods' section above for details regarding each payment method. We recommend you to keep the invoice of every purchase for historical data and tracking purposes. Your invoice can be found inside each order detail from the checkout page and we will also send a copy via email after transaction is confirmed.


Third-party links

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


User comments, feedback and other sumbmissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Errors, inaccuracies or omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).